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Public Notice in respect of HAP tenancies

In light of the COVID-19 situation and recent announcements made by Government in relation to measure being taken to combat the spread of Covid-19, HAP tenants are advised of the following information, to ensure continuity of HAP tenancies.

If a HAP tenant does not experience any change in financial circumstances as a result of the steps being taken to combat the spread of COVID-19, there should be no change to the operation of the scheme - HAP pauments will continue to be made to the landlord and the tenant's differential rent will continue to be collected;

If a tenant does experience a change in financial circumstances on foot of COVID-19, those tenants should contact the Department of Employment Affairs and Social Protection and apply for the relevant supports

To offset a requirement to present in person in Local Authority offices, documentation recieved from DEASP should be scanned/photographed and submitted to your Local Authority as soon as possible as proof of a change in financial circumstances;

The possibility of Local Authority staffing levels being reduced may lead to delays in differential rent amounts being amended - this will not affect your HAP payment to your landlord;

Differential rent arrears that accumulate following the submission of DEASP documentation during the COVID-19 measures will be re-assessed and rectified, as appropriate, by your Local Authority in due course - this will not affect your HAP payment to your landlord.

In the interests of reducing direct contact, HAP tenants should check with their Local Authority before presenting in person to any Local Authority offices, as it might be possible to carry out your business over the phone or electronically. 

The Minister for Housing, Planning and Local Government ecognises the additional pressures facing both landlords and tenants in relation to the Covid-19 crisis and is working with Local Authorities and the HAP Shared Services Centre to ensure the continuation of HAP tenancies during this period.

HAP - Housing Assistance Payment

Details of Scheme

Housing Assistance Payment

Housing Assistance Payment (HAP) is a new social housing support. HAP will replace Rent Supplement for those with a long term housing need. Persons applying for HAP (Housing Assistance Payment) must be a qualified housing applicant(s) before they can apply for HAP.

If you are eligible as an approved housing applicant, you must find your own private rented accommodation (within specific rent caps - see below). The Local Authority will pay the landlord directly and the tenant will pay a rent to the local authority based on the differential rent scheme. The rent will be based on your weekly household income and works in a similar way to the differential rents charged for local authority houses.

See the attached Tenant and Landlord leaflets for more detailed information.

Housing Assistance Payment - Information Leaflet, PDF, 913 KB (pdf - 1,427 kb)

HAP - Maximum Rent Limits, PDF, 9.55 KB (pdf - 11 kb)

Contact details for HAP

HAP Unit

Housing Office

College House


(094) 9251495


Ballina Municipal District Offices
Ballina Civic Offices
Arran Place
(096) 76100

Claremorris Municipal District Offices
Kilcolman Road
Claremorris(094) 9372310

Ballinrobe Housing Office:
Kilmaine Road
Balinrobe: (094) 9541111

West Mayo Municipal District Offices
Belmullet Civic Centre
Church Road
(097) 81004

Westport Housing Office
Altamount Street
(098) 50400

Castlebar Municipal District Office
Áras an Chontae
The Mall
094 9024444




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