Customer Care Charter and Complaints Procedure
Download Policies and Documents
Customer Care Charter and Complaints Procedure - Customer Care Charter(Word)
Customer Care Charter and Complaints Procedure - Customer Care Charter(Pdf)
Investigation of Complaints under The Disability Act 2005, for The Mayo Local Authorities - Investigation of Complaints (Word) ; Investigation of Complaints (pdf)
Service in Irish
If you wish to have your query dealt with through Irish, please email details to gaeilge@mayococo.ie.
Díreoimid ar a chinntiú:
- go mbeidh ar chumas custaiméirí ar mhian leo a ghnó a reáchtáil trí Ghaeilge é sin a dhéanamh.
- go mbeidh doiciméid ar fáil i nGaeilge agus i mBéarla.
Ná bíodh aon drogall ort teagmháil a dhéanamh linn, seol ríomhphost chuig gaeilge@mayococo.ie.
Office of the Ombudsman
If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides impartial, independent and free dispute resolution service.
Contact details for the Ombudsman are:
Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
Tel: Lo-call 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie
Web: www.ombudsman.ie